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A Brief Overview Of AI In Telecommunications

The implementation of AI in telecommunications will require an extensive cross-functional transformation and the creation of dozens of new teams. Each team needs to have a startup attitude and tackle key processes. One of the most significant challenges in implementing AI is the rigidity of procedures. Traditionally, telecom companies have tried to limit the cost of failure by imposing time-consuming and well-meaning rules on their network staff. This makes the implementation of AI in telecommunications an uphill task.

The telecom industry is leveraging AI 

AI in telecommunication analyses Big Data and improves operations. With the growing number of connected devices, operators are looking to use AI in telecommunications. According to Statista, by 2030, there will be more than 25 billion IoT devices connected to the internet. These devices will constantly be receiving and sending data. As the number of connected devices grows, operators consider how AI can benefit their business.

Several challenges are associated with AI in telecommunications, including network issues, privacy, and security. The first challenge to AI implementation in telecommunications is the cost of the technology. Although chatbots and virtual assistants are common applications of AI, the real challenge in implementing AI in telecommunications lies in networking.

The significant challenge is the cost 

The technology is not yet mature enough for telecommunications. It is still in its early stages, and there are a lot of challenges. The IT infrastructure is often outdated, and the systems aren’t prepared to support AI. However, the benefits outweigh the costs. There are many benefits of AI for telecommunications. Achieving these goals is the sector’s ultimate goal, and it can help businesses thrive.

AI is increasingly being used in the telecommunications industry

For example, the largest telecoms collect 6 billion call detail records each day. That number is rapidly increasing, making it difficult for human analysts to promptly process all of the data. Luckily, AI can help telcos supplement their call detail records with other data that they collect. This is a great benefit for the industry, and it will only continue to grow in the future.

AI solutions enable telecoms to make decisions in real-time

With deep insights from user consumption patterns, AI solutions will help telecoms develop better customer experiences. Besides, conversational AI platforms, also known as virtual assistants, can reduce business expenses by up to 30%. This technology is highly effective in the telecommunications industry, as customers are now more likely to engage with messaging customer service agents than they do a human.

Boosts employee satisfaction

The AI tool can create a remote boot camp, identify cross-skilling opportunities, improve customer experience, and enhance customer service. For example, AI chatbots can seamlessly transition from human agents to chatbots and smart search. These tools can be used to resolve customer issues.

Solve many problems and add value to the consumer experience

In the case of the operator, this technology will help solve a number of problems and improve customer satisfaction. In addition, it will enable a broader range of operations. It will also help to improve customer service. A successful telecom will invest heavily in skills building, on-the-job training, and communication.

Opportunities of AI in the Telecommunication Industry

AI is a necessary technology for 5G networks  

The new technology can unify various data and make sense of it. It can increase subscriber growth average revenue per user, provide better service and reduce churn. It can also analyze customer profiles and bill their usage patterns, leading to more customer loyalty. It is also possible to use AI to automate various procurement routines. It could also help the telecommunications industry improve its network quality.

AI can be used for network optimisation

The predictive analytics software and advanced algorithms can process vast amounts of data and identify patterns. It can also detect anomalies in networks. Adopting conversational AI platforms, otherwise known as virtual assistants, can reduce business expenses by 30%. In addition, users prefer messaging customer service agents over self-service databases. These innovations can help improve customer experience and business operations. In the long run, AI in telecommunications is expected to generate more than 11 billion dollars in revenues.


Before implementing AI in telecommunications, the company must ensure that its internal processes are prepared to handle AI. This will allow the company to scale applications and products faster and more efficiently. A cross-functional approach will enable the organization to use AI as much as possible. It will also allow the organization to focus on specific applications and services. Successful implementation of AI will help the company optimize its processes and provide better value to customers.

As telecommunication networks continue to evolve, the challenges of AI will also continue to persist. Complexity is an issue in telecom, where the complexity of the infrastructure can be prohibitive. Artificial Intelligence in telecommunications will need to be a part of the IT infrastructure. Further, this technology will require tight cooperation between all parties. The telecommunication industry will need a new breed of software.

The leading tech company ONPASSIVE provides AI-based products and services that will enhance productivity and security for businesses. Its main objective is to help companies succeed by providing them with the tools they need to make informed decisions.

Visit the ONPASSIVE webpage for the detailed information about their AI-integrated SaaS applications.