Undoubtedly, Artificial intelligence is driving the critical decisions of businesses across various industries. Very soon, AI will cause disruptive changes in businesses. Hence, it is important for organizations to know the latest changes AI is causing for business. Voice search will be predominant in the future. AI-driven speech recognition can recognize words and phrases in a spoken language and converts them into readable text.
Th top tech giants such as Google, Apple, Microsoft, Facebook, and Amazon have already used the speech recognition feature across various devices with the services such as Google Home, Siri, Cortana, and Amazon Echo, to experience immediate benefits. Most of the interactions happen through voice. As a result, competition is also building more than before. Hence, speech recognition’s importance must be understood primarily in voice search to stay competitive.
The significant benefits of speech recognition in today’s businesses comprise the following:
Speech recognition
Voice search is the result of AI technological advancement. The speech recognition software analyzes the sound by filtering the speech into the digitalized format and later assess the sound to gain the true meaning.
Later, it uses the AI algorithm and the previous input to identify what is being said. More refined interactions happen with accurate and widespread speech recognition, enabling business growth. Voice technology application in recent times has completely revolutionized the market space.
AI speech recognition benefits
Big data and data science technologies will drive the marketing future. Voice will play a significant role in determining the user’s interaction with the business. Here are the key benefits of speech recognition that tell you why the use of the technology will enhance:
- Voice-enabled devices help perform multitasking
- Home assistants help improve productivity as they take less time and effort
- Voice commands are quick and convenient, as typing text is not necessary
- The speech-recognition technology reduces the need for the customer representatives
More to go with AI-based speech recognition in businesses:
Alexa helps business users give voice commands to print documents, start video conferences, access calendars and run additional common workplace functions. For instance, you do not require logging into the meeting with the conference ID. All that you need to do is to tell Alexa to start the meeting. Microsoft’s Cortana helps join a scheduled meeting, greets the participants, supports finding information, transcribes meeting notes, suggests documents, and prompts people’s names and titles of the participants.
Speech recognition in various sectors
The major applications of AI-powered speech recognition in various industry verticals:
Finance
The true impact of AI-driven speech recognition could be felt in the finance industry. Banks have understood the importance of voice-based banking to minimize the need for customer service executives, which in turn helps reduce staffing costs. Thus, voice-based technology is the current trend now.
Furthermore, customer satisfaction enhances with a self-digital banking assistant on mobile phones. Most of the popular banks render customers to make bill payments using Siri. You can even talk to Alexa to gain information about the transaction history, payment due dates, and account balance.
Retail
Sometimes, you might not find what you expect in a store and experience disappointment. So, don’t you think the retail industry can take advantage of voice integration? Of course! Amazon has made huge investments in voice technology to enhance customers’ online shopping experience. Alexa makes your shopping easy. If you tell Amazon to shop, then it will do it on your behalf. Practically, Amazon uses voice technology to order millions of products online.
Standard tasks
AI-powered speech recognition can be directly spent on business processes. Let us see how AI helps perform routine tasks.
- Employees could use a voice command to join an online conference or webinar.
- Voice command helps write and send emails easily.
- Voice-enabled devices help schedule meetings, book the conference room and notify participants.
- The speech recognition software helps dictate the content required for documentation.
Thus, the role of speech recognition technology in conducting significant business operations within less time and effort is noteworthy. Businesses must provide digital assistants to employees for use at home to execute various critical operations and attend meetings.
Conclusion
The opportunity to fulfill customer wishes at present is high with the growing use of voice assistants. As a business owner, customer satisfaction is the key. In the years to come, voice assistants will gain more prominence and make significant changes in the field it adopts. Businesses have to be prepared to use voice search for the online search. Also, more exciting AI applications are set to make their mark in businesses.
